Introduction:

We strive to provide the best services and products. If you are not satisfied with your purchase, please review our refund policy below.

Refund Eligibility:

• • Refunds are available for purchases made within 30 days.
• • To be eligible for a refund, the product must be unused and in the same condition that you received it.

Non-Refundable Items:

• • Digital downloads are non-refundable.
• • Downloadable resources once accessed are non-refundable.

Process for Refunds:

• • All payments are processed through Stripe, our secure payment gateway provider.
• • To request a refund, contact us at contact.graphiXarts@proton.me with your order details.
• • Once your request is received and inspected, we will notify you of the approval or rejection of your refund.
• • If approved, your refund will be processed through GXA personaly, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds:

• • If you haven't received a refund yet, first check your bank account again.
• • Then contact your credit card company; it may take some time before your refund is officially posted.
• • If you've done all of this and you still have not received your refund, please contact us at contact.graphiXarts@proton.me.

Exchanges:

• • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at contact.graphiXarts@proton.me.